Helping you keep
your customers happy your customer service perfect
How do we do that?
Making customer service simple, intuitive and innovative
Let Icona help you communicate with your customers at every single point of contact. Our customer service software is easy to use, it adapts easily to the different needs of companies and introduces innovative technologies that will help you stand out in the market.
We want what you want: customer satisfaction
We firmly believe that relationships with customers, along with the commitment of our company, should always centre around reliability, professionalism and ethics. We want to help our customers succeed, assisting every step of the way and creating lasting relationships based on trust.
What are we offering?
Integrated, fast, best-in-class customer support software
Acty is the remote video assistance software that allows you to manage any type of assistance through smartphones or smart glasses. Thanks to the use of innovative technologies such as augmented reality and automatic translations of text and voice, customer service is fast and efficient. It’s made for carrying out technical support in complex settings like machinery production and factory plants. Not only this, but it also has a commercial aspect, enabling remote sales presentations and consulting.
Deskoala is the help desk and ticketing software to collect and manage all customer support requests in one place. It is used as a CRM by the support team, to receive messages from different channels, track the history of actions and, through intuitive dashboards, analyze the KPIs of the assistance provided.
Livecare Support is the desktop and remote access software that allows you to provide remote assistance to PCs, servers and mobile devices (smartphones, tablets ...) wherever you are and at any time. Thanks to the billing module you can set up contract types to bill the remote assistance performed, transforming the customer support from a cost center to a profit center.
Livecare Contact is a software service based on VoIP technology, set up to help you provide exceptional Contact Center services by managing your customers' calls professionally. You can organize response groups, call flows, caller recognition, open datasheets, collect information on service quality and obtain KPIs in order to improve customer relationship.