Helping you keep
your customers happy your operators satisfied
How do we do that?
By making customer support simple, intuitive and innovative
Let Icona help you communicate with your customers at every single point of contact. Our service software is easy to use, it adapts easily to the different needs of companies and introduces innovative technologies that will help you stand out in the market.
We want what you want: customer satisfaction
We firmly believe that relationships with customers, along with the commitment of our company, should always centre around reliability, professionalism and ethics. We want to help our customers succeed, assisting every step of the way and creating lasting relationships based on trust.
What are we offering?
Fast and easily integrable software solutions of exceptional quality
Acty is a software solution that allows you to manage any type of assistance remotely through smartphones or smart glasses combined with innovative technology such as Augmented Reality and automated text and voice translations. It’s fast, efficient, and made for carrying out technical support in complex settings like machinery production and factory plants. Not only this, but it also has a commercial aspect, enabling remote sales presentations and consulting.
Deskoala is a software service that enables you to set up a technical or commercial support session for your customers through various different channels. It can be used by a service team to record and manage reports, characterize requests, store activity history, and analyze and monitor your service KPIs through intuitive graphical dashboards.
Livecare Support is a software service enabling you to connect remotely to computers and mobile devices to carry out remote software assistance operations in a simple and efficient way. For those who are interested in transforming small operations into real business, you can activate contract templates, storing data and invoices of the assistance given in the final report form.
Livecare Contact is a software service based on VoIP technology, set up to help you provide exceptional Contact Center services by managing your customers' calls professionally. You can organize response groups, call flows, caller recognition, open datasheets, collect information on service quality and obtain KPIs in order to improve customer relationship.