Helping you keep
your customers happy
your operators satisfied

How do we do that?

By making customer support simple, intuitive and innovative

Let Icona help you communicate with your customers at every single point of contact. Our service software is easy to use, it adapts easily to the different needs of companies and introduces innovative technologies that will help you stand out in the market.

Why us?

We want what you want: customer satisfaction

We firmly believe that relationships with customers, along with the commitment of our company, should always centre around reliability, professionalism and ethics. We want to help our customers succeed, assisting every step of the way and creating lasting relationships based on trust.

What are we offering?

Fast and easily integrable software solutions of exceptional quality

Acty

Acty is a software solution that allows you to manage any type of assistance remotely through smartphones or smart glasses combined with innovative technology such as Augmented Reality and automated text and voice translations. It’s fast, efficient, and made for carrying out technical support in complex settings like machinery production and factory plants. Not only this, but it also has a commercial aspect, enabling remote sales presentations and consulting.

+250 Customers +400 Active licenses +5.000 Trips avoided
Screen del software di assistenza video remota Acty Get to know more on Acty website

Deskoala

Deskoala is a software service that enables you to set up a technical or commercial support session for your customers through various different channels. It can be used by a service team to record and manage reports, characterize requests, store activity history, and analyze and monitor your service KPIs through intuitive graphical dashboards.

+50 Customers +400 Active licenses +17.000 Tickets managed
Screen del software ticketing Deskoala Get to know more on Deskoala website

Support

Livecare Support is a software service enabling you to connect remotely to computers and mobile devices to carry out remote software assistance operations in a simple and efficient way. For those who are interested in transforming small operations into real business, you can activate contract templates, storing data and invoices of the assistance given in the final report form.

+2.000 Customers +5.000 Active licenses +150.000 Hours of support per month
Screen del software di assistenza remota Livecare Support Get to know more on Support website

Contact

Livecare Contact is a software service based on VoIP technology, set up to help you provide exceptional Contact Center services by managing your customers' calls professionally. You can organize response groups, call flows, caller recognition, open datasheets, collect information on service quality and obtain KPIs in order to improve customer relationship.

+40 CUSTOMERS +500 ACTIVE LICENCES +300.000 CALLS HANDLED
Get to know more on Contact website

Become an authorized partner with MyIcona

With the help of our partners, we manage to build a solid network to increase and strengthen our technologies offering. Together with them, we satisfy companies.

Who has already chosen us?

Our customers are our pride

Nestlé - Salvagnini - Siemens - United Nations - Olympus - Trony - Dentalpro - Prima Power - Zucchetti - Marchesini - P4Cards, Sia Group - KKT Chillers - Readytech - Cavanna - Novomatic - Sabicom - LVD - Pensplan - San Marco Informatica - Siram - Fives Group - CGT - Ranocchi - Enpam - Desmet Ballestra - Colines - Namirial - Hennecke - Buffetti - Nestlé - Salvagnini - Siemens - United Nations - Olympus - Trony - Dentalpro - Prima Power - Zucchetti - Marchesini - P4Cards, Sia Group - KKT Chillers - Readytech - Cavanna - Novomatic - Sabicom - LVD - Pensplan - San Marco Informatica - Siram - Fives Group - CGT - Ranocchi - Enpam - Desmet Ballestra - Colines - Namirial - Hennecke - Buffetti - Nestlé - Salvagnini - Siemens - United Nations - Olympus - Trony - Dentalpro - Prima Power - Zucchetti - Marchesini - P4Cards, Sia Group - KKT Chillers - Readytech - Cavanna - Novomatic - Sabicom - LVD - Pensplan - San Marco Informatica - Siram - Fives Group - CGT - Ranocchi - Enpam - Desmet Ballestra - Colines - Namirial - Hennecke - Buffetti - Nestlé - Salvagnini - Siemens - United Nations - Olympus - Trony - Dentalpro - Prima Power - Zucchetti - Marchesini - P4Cards, Sia Group - KKT Chillers - Readytech - Cavanna - Novomatic - Sabicom - LVD - Pensplan - San Marco Informatica - Siram - Fives Group - CGT - Ranocchi - Enpam - Desmet Ballestra - Colines - Namirial - Hennecke - Buffetti -
Do you have questions, or are not quite sure if you want to go for it?

Get in touch with us!

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