Support solutions
Fast and efficientSmart and connectedEasy-to-use
Reinvent Customer Support
With us, everything is easier!
We are Icona Srl, your technology partner for making customer support a breeze. Our SaaS solutions revolutionize the way you manage after-sales and help desk services, making them smarter, faster, and more connected. With our software, you can resolve your customers’ issues in no time and deliver unforgettable experiences!
Who We Are
Technology for the future, support for today
Since 1996, innovation has been our passion! We were born to help you elevate customer support to a top-tier experience. How do we do it? By providing software that seamlessly integrates with your business processes and harnesses the simplicity of the cloud. What sets us apart? We are experts in support solutions, crafting software that is both incredibly powerful and easy to use, helping you save time and resources.
Solutions that simplify your work every day
Our solutions are like superpowers for your team! Forget the headaches and keep everything under control effortlessly.
Service Qube
Service Qube is the ready-to-use service portal that enables you to efficiently and precisely manage all activities related to assistance, manuals, spare parts, maintenance, and diagnostics—all from a single platform. Reduce response times, optimize internal and external communication, and deliver flawless, personalized support to your customers.
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Acty
Acty is the perfect solution for those seeking efficiency and innovation in remote technical support. With Acty, you can provide detailed instructions using 3D Augmented Reality (AR), break language barriers with real-time translation, consult technical manuals through an AI-powered virtual assistant, create procedures with Work Instructions, and support your technicians using Smart Glasses.
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Deskoala
Deskoala is the help desk and ticketing software designed to centralize and manage all customer support requests in one unified space. It consolidates reports from various channels (Email, Web, Remote Support, Phone), keeps track of action history, and analyzes service KPIs through intuitive dashboards. Simplify the management of support requests, optimize support processes, and measure performance with ease.
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OneCall 247
OneCall 247 is the software solution for on-call telephone support, providing a 24/7 contact point for your customers. OneCall 247 ensures your business is always reachable, revolutionizing the way you manage phone-based assistance.
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Livecare Support
Livecare Support is the solution that allows you to remotely access and control PCs, servers, and mobile devices for seamless and effective remote assistance and monitoring. You can manage user profiles, track all interventions performed, generate reports, and integrate the information with your company’s CRM and ERP systems through APIs.
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